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Droid Operating system update
PHISPE3
Enthusiast

After the update a few days ago, I can no longer access the folders with my computer.  I use this feature to move pictures from the phone to my computer.

Any Ideas?

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Correct answers
Re: Droid Operating system update
tikibar1
MVP MVP
MVP

Unplug the phone and plug it back in, and try another USB port if you have one.  See if this helps:

Move Pictures / Videos from Device - DROID TURBO by Motorola | Verizon Wireless

View solution in original post

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Re: Droid Operating system update
tikibar1
MVP MVP
MVP

Which phone do you have?  Did you receive the Marshmallow OS update?  If so, the USB default is now charging only.  Once you connect the phone and computer with the USB cable, pull down the phone's notification shade and change the USB mode to File Transfer.

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Re: Droid Operating system update
Ann154
Super User
Super User

On the phone, did you change the USB connection type from charging only to File Transfer?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Droid Operating system update
PHISPE3
Enthusiast

Thanks for the info.  I will see if that is what happened.

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Re: Droid Operating system update
Ann154
Super User
Super User

Dang, ninja'd!

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Droid Operating system update
PHISPE3
Enthusiast

I have a Droid Turbo, Motorola 32GB  The pull down does not show anything that deals with the USB>

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Re: Droid Operating system update
tikibar1
MVP MVP
MVP

When you pull down the notification shade, tap where it says USB for Charging and you'll get a pop-up showing that it's set to Charging.  Change it to File Transfers.

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Re: Droid Operating system update
PHISPE3
Enthusiast

I am not finding anything that refers to the USB connection.

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Re: Droid Operating system update
tikibar1
MVP MVP
MVP

Unplug the phone and plug it back in, and try another USB port if you have one.  See if this helps:

Move Pictures / Videos from Device - DROID TURBO by Motorola | Verizon Wireless

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Re: Droid Operating system update
PHISPE3
Enthusiast

I found what I needed.  Changed the setting to File Transfer.

Thank you for your help.