Four Virus

[RLBILLINGTON]

Starting with yesterday, I have been getting a message that pops up stating I have a "Four Virus".  Is this something to be concerned about or is there something I need to do?

[kathy65793]

Did you install any new apps yesterday before this message started to pop up? I would run the Verizon Security app to see if you really do have any viruses on your phone. Sometimes an app will pop up and say you have a virus to get you too install an app that they are promoting. You can also get Norton antivirus program to do a full in depth scan of your phone. I had to get it when my weather app that came with the phone kept going to a website that was not trusted and said something about a virus when I wanted it to show me the radar. It blocked chrome from going to this page and I have not had this problem for awhile now. I still have it on my phone but I disable it so it does not use up my battery but still have it on the phone in case I need it again.

[bearone21]

might be from sites you're visiting!!

[vzw_customer_support]

Getting this message can be very scary Rlbillington. Kathy65793 did have some relevant questions. Did you install anything recently? Have you been able to run the Verizon Security https://www.verizonwireless.com/support/how-to-use-security-and-privacy/ app? What is the make/model of your device? Where does this error pop up at?

AmberF_VZW
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