HOW DO I RID MY PHONE OF RANSOMWARE?

[AEA816IN]

I ATTEMPTED TO OPEN UP AN OBSCURE VIDEO.  INSTEAD, I DOWNLOADED RANSOMWARE.  mY PHONE IS LOCKED AND THE "FBI" IS DEMANDING $500.00.

[dexman]

If the phone has been disabled to the point where it cannot be started by any method...then the options would be to either pay the ransom, or, replace the phone.

[boringusername]

Stop going to shady websites.

[kathy65793]

Have you tried going to Norton or 1 of the major antivirus websites? It depends on which ransomware it is but there are ways to get it off of the phone and or a computer without paying.

[bearone21]

ain't that the truth!!

[dexman]

Hi Kathy!

If I understand the question correctly, the phone has been rendered completely unusable by the virus. The OP would have to provide clarification as to the extent of the impact.

Paul

[vzw_customer_support]

That sounds very alarming, AEA816IN. I am happy to assist. Is the alert appearing when a specific application is opened or being used? If so, what is the application? Are you able to close the notification at all?

Greg_VZW
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