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How do I factory reset?
CAS85003
Newbie
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1 Solution

Correct answers
Re: How do I factory reset?
Elements
Specialist

Varies a bit by the phone, but if it will power on, for most Android phones, you'll go to Settings > Backup & reset > Factory reset. If it won't turn on or you can't find that option, then please advise what model phone you have.

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Re: How do I factory reset?
Elements
Specialist

Varies a bit by the phone, but if it will power on, for most Android phones, you'll go to Settings > Backup & reset > Factory reset. If it won't turn on or you can't find that option, then please advise what model phone you have.

Re: How do I factory reset?
vzw_customer_support
Customer Support

I can certainly provide you specific steps to do a factory reset on your device, CAS85003. Please provide your phone model.

AntonioC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How do I factory reset?
matshultz9
Newbie

My phone won't turn on and it is a Samsung 8

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Re: How do I factory reset?
vzw_customer_support
Customer Support

We are so sorry to hear about your S8 phone not turning on.  As someone who is always on my phone, I understand how important having a working phone at all times can be.  Let’s get it powered back on.  Here are the steps to perform a soft reset and hard reset:

http://spr.ly/6600E5nE0

http://spr.ly/6602E5nE2

Does this help?

SeanC_VZW

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