How to stop phone from placing people I call on my speed dial?
PRESPHYL
Newbie

Every time I call someone who is not on my speed dial, the phone puts that someone on my speed dial. These contacts do not display the white star that are shown on contacts that I actually added to speed dial. These extra contacts are difficult to delete.  If you delete them from the speed dial screen, they invariably come back later.

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Re: How to stop phone from placing people I call on my speed dial?
vzw_customer_support
Customer Service Rep

PRESPHYL,

 

That's definitely an odd behavior and we're happy to help. What model of phone are we working with? Did this recently just start or when did the phone start acting this way?

 

AdamG_VZW
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Re: How to stop phone from placing people I call on my speed dial?
Ann154
Community Leader
Community Leader

Some phones add contacts to the "favorites" list because they are frequently called even if they aren't ones you would consider your favorite people.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: How to stop phone from placing people I call on my speed dial?
PRESPHYL
Newbie

The phone is a Motorola Droid Maxx 2. The problem started recently probably after the last update.

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