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Issue with HTC One M8 Software Update Screen

When I select Settings/ Software Update / Check New on hubby's phone, absolutely nothing happens. My phone immediately comes back with a status message...but his does nothing. When I select Status on his, the last attempt to update  software was 1/27/15. What can we do to fix this so it will update or at least be able to try and manual update using the Check New screen. Thanks!

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Re: Issue with HTC One M8 Software Update Screen
Customer Support
I very much appreciate your concern and want you to get the most out of your device! What software version is your husband currently running? You may also provide information towards the baseband version.

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