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LG G3 Blank White Lock Screen
PortableHayzuse

So, out of the blue my LG G3 decides to give me a white screen with the "Emergency Call" button on the bottom when I wake it up. It won't let me put in my knock code while it's awake or while the screen is black. I can open the camera shortcut and it'll take me to the camera but that's it. Has anyone experienced this and is there a fix? I've tried cycling power, removing battery, etc. I've done everything except a hard reset.

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Re: LG G3 Blank White Lock Screen
vzw_customer_support
Customer Support

PortableHayzuse,


Having a working phone is definitely important so I completely understand your concern. Were you using the phone when the screen went white? Has there been any damage to the phone? If the soft reset and removing the battery has not cleared the white screen and you are unable to access the phone, the next step would be a hard reset http://vz.to/1J23jgp.


JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: LG G3 Blank White Lock Screen
PortableHayzuse

The phone was just sitting in my pocket, I pulled it out, then saw that. If i plug it up to charge, it'll bring up my home screen for half a second and then go back to the blank white screen. Is there a way to backup all my pictures and videos before doing a hard factory reset?

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Re: LG G3 Blank White Lock Screen
vzw_customer_support
Customer Support

PortableHayzuse,


I appreciate the additional details. Has there been any physical or liquid damage to the phone?


Since you are unable to go through the phone settings because the screen is completely white there isn't a way to backup the phone. Unless you backed up the phone before this all happened. I apologize for all the inconvenience this may cause.


JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: LG G3 Blank White Lock Screen
LG_Sux
Newbie

Have you been able to fix this??  My G3 started doing the exact same thing yesterday.  I can't do anything except use the emergency call function.  But if I go to emergency call, I can see my status bar, and everything seems to be working fine.  I just can't get past that white screen to access any of it.

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Re: LG G3 Blank White Lock Screen
PortableHayzuse

Nope. I tried and looked everywhere and nothing. I had no choice but to hard reset my phone. It really pissed me off. Sorry...

If you come up with a solution, please do post on here and tell us how you fixed it. I think it's ridiculous that a phone could even do that.

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Re: LG G3 Blank White Lock Screen
vzw_customer_support
Customer Support

With our phones being lifelines to us, it's crucial for them to work properly, LG_Sux. Let's work on getting yours back up and running. When did the white screen start coming up? Had anything on the device changed around the time it started (software update, new app, etc)?


LynnD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: LG G3 Blank White Lock Screen
LG_Sux
Newbie

No I didn't install any new apps or software updates.  I tried everything I could think of, and no luck.  I went to a verizon store, and they had no clue.  So I bit the bullet and did a factory reset.

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Re: LG G3 Blank White Lock Screen
vzw_customer_support
Customer Support

LG_Sux,


We understand the importance of you having a fully functioning device for your day to day tasks. It definitely makes life easier. We will get to the bottom of this. What were the results of your factory reset? Did this correct the issue? Please provide details.


JuanD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: LG G3 Blank White Lock Screen
Heretic1989
Specialist

Did the factory reset fix the problem?

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