I have been a Verizon Customer since June of 2019. All my bills have been paid on time and So far due to the fact that Verizon claims LG offers no factory warrantee I have paid $199 twice to get my sons LG V40 replaced. Now my LG G7 has been giving me trouble for months and I finally went to a verizon store for help figuring after paying on time for 14 months I could get an early upgrade. See I do Security work and with most of the assignments I do, My phone is my only line of communication if something happens. But my LG G7 keeps freezing up and have to constantly restart it and have factory reset more than once and sometimes I push the power button and it won't let me shut down or restart. But anyways I went to the Verizon store and the people really sympathized with my situation but couldn't help me. They told me only IPhone and Samsung Galaxy were eligible For the early upgrade. Now I finally understand why more than one of my friends warned me about signing up with Verizon. You know a huge corporation like Verizon wouldn't lose a dime helping a loyal customer get a better phone. I can't wait till my contract is over and hopefully get treated better elsewhere. Until then guess I will just have to keep my fingers crossed. I will definitely Share my experience with Verizon with all my friends on Social media.
Paying a bill has nothing to do with warranties. You're paying Verizon for service, they don't make phones. Every phone has a 1 yr manufacturer warranty regardless of which carrier you're with. If anything happens after the first year, that's what extended warranties are for. Damage is a different issue since this will always be an insurance claim, not warranty.
Store reps are also misinformed. There's only 2 Samsung models the past couple years that still had an early upgrade option, it's almost exclusively an Apple thing. If I come across misinformation on social media, I'd be sure to correct that too.
I'm sorry to hear about your Lg G7 device Rockindcny. I know the importance of having a working phone for your job and we don't want to lose a loyal customer with our family. If you're eligible to upgrade we can definitely assist you with your options. If you're not eligible to upgrade but have insurance we can replace the device with a certified like-new phone of the same model as long as the phone has no liquid or physical damage. Do you owe on your device with the Device payment plan? Is there any damage to your phone?
I have always gotten a 1yr warranty from LG on my LG phones. The V40 and V7 come with a free 2nd year warranty from LG. After you buy the phone you have to scan the receipt and send to LG as proof but you only have so many days to submit it. We had the 2nd year warranty on our G6's. If you scroll down the 2nd year warranty is listed at the bottom. I only knew this because I looked at the G6 on LG's site before I bought them. We had charging port defects after a year and a few months. LG sent us prepaid mailers to send them back and fix. Luckily we had our old phones to activate because it was a few weeks to get them back. My G5 only had a 1yr warranty and 8 months in an LG update fried the phone. Again was given a prepaid mailer and once they got it determined it was the update that messed it up and they fixed it and returned.