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The charging itself is fine. But often while charging, it will show a lower percentage of battery life than the true charge. If I take the battery out, put it back in and power on, then the correct percentage appears, often 15-20 percentage points higher than previously shown. Has anybody else had this issue and know anyway to permanently correct it, rather than constantly taking off the back and removing/reinserting the battery?
This is a very interesting scenario, ScottinKnox. I am sorry to learn that you have to remove and reinsert the battery just to get an accurate reading of what the battery percentage is. How long has this been going on? Are you using the same charger that came with the phone? Any liquid or physical damage to the phone?
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There was no damage or moisture inflicted. It is the original charger.
Phone was picked up by my mom on Sat.Oct 28 and delivered to me on Mon Oct
30. It seemed to charge normally the first time, but the readings seemed
off when charging the next day and some subsequent times thereafter. It
was another couple weeks before I tried removing the battery as I described
and discovered the misleading readings.
On Nov 21, 2017 9:51 AM, "vzw_customer_support" <firstname.lastname@example.org>
ScottinKnox, it's good to see that there is no physical damage. Let's keep working to figure out why this is happening. What exactly makes you feel like the battery percentage is incorrect rather than the battery draining too fast? What does your speedtest show? You can do one here > http://bit.ly/1nmIQMJ
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It's mainly not showing a high enough percentage while charging. For
amount of time of charge, number was seeming way too low on many
occasions. So, I removed charger and battery and then replaced them both.
Battery life indicator rose anywhere from 10-25 percentage points. It has
done this repeatedly when charging "appears" slow.
On Nov 23, 2017 10:45 AM, "vzw_customer_support" <email@example.com>
ScottinKnox, thank you for these additional details. We'd like to gather additional details. Does the same charging behavior occur if you charge the phone with it powered off and also through safe mode?
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