krugerj, we want that device to work for you. Have you charged the device to full capacity? Does your phone have any physical or liquid damage?
For more device support, click http://vz.to/2drnmLn
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!