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Marshmallow update
Enthusiast - Level 1

Having issues since the new update. Lots of random reboots. USB to PC plug in, PC is not recognizing it disconnect and reconnect over and over

Labels (1)
Re: Marshmallow update
Super User
Super User

Which phone model do you have? There were three different phones that were issued an update in the last week and two other devices the week before.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Marshmallow update
Customer Service Rep

Updates can sometimes be a phones best friend or worst enemy.  Let's see if we can get   your phone back into the friend zone.  Sometimes the software can have trouble downloading.  What kind of troubleshooting have you done?  Is there any physical damage on your phone? 

We might have to do a full factor reset on your phone to clear up these issues.  What is the make and modle of your phone?

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