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Marshmallow update
dpu338
Enthusiast - Level 1
‎03-06-2016 02:46 PM

Having issues since the new update. Lots of random reboots. USB to PC plug in, PC is not recognizing it disconnect and reconnect over and over

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Re: Marshmallow update
Ann154
Super User
Super User
‎03-06-2016 03:40 PM

Which phone model do you have? There were three different phones that were issued an update in the last week and two other devices the week before.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Marshmallow update
vzw_customer_support
Customer Service Rep
‎03-08-2016 02:56 PM

Updates can sometimes be a phones best friend or worst enemy.  Let's see if we can get   your phone back into the friend zone.  Sometimes the software can have trouble downloading.  What kind of troubleshooting have you done?  Is there any physical damage on your phone? 


We might have to do a full factor reset on your phone to clear up these issues.  What is the make and modle of your phone?


RalphT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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