May 10, 2016 my razr died
mstjohn
Newbie

Help! Worked at 2 p.m. today.  6 p.m. overheated and won't turn back on, even when cooled down and plugged in outlet. Verizon Droid XT1030.

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Re: May 10, 2016 my razr died
vzw_customer_support
Customer Service Rep

We want to cool this device down and get you back in business. Complete the following: Press & hold the power key and Volume down key together for 40 seconds. This will power the phone back on.


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Re: May 10, 2016 my razr died
sprmankalel
Champion - Level 3

Verizon Wireless Customer Support wrote:

This will power the phone back on.


This MAY turn the phone on. Dependent upon if the phone is still in working order.

Please update us as to whether these steps worked for you.

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