Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
May 10, 2016 my razr died

Help! Worked at 2 p.m. today.  6 p.m. overheated and won't turn back on, even when cooled down and plugged in outlet. Verizon Droid XT1030.

Labels (1)
Re: May 10, 2016 my razr died
Customer Support

We want to cool this device down and get you back in business. Complete the following: Press & hold the power key and Volume down key together for 40 seconds. This will power the phone back on.

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: May 10, 2016 my razr died

Verizon Wireless Customer Support wrote:

This will power the phone back on.

This MAY turn the phone on. Dependent upon if the phone is still in working order.

Please update us as to whether these steps worked for you.