Moto E4 Plus question
jmsksu
Newbie

I just got a Moto E4 Plus and when I connect it to my computer (windows 10), the computer says that the phone is empty.  I'd like to transfer photos to the computer so what am I doing wrong?  I have checked drivers & have the lastest version on the computer.

Thank you!

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Re: Moto E4 Plus question
tikibar1
Community Leader
Community Leader
Re: Moto E4 Plus question
Ann154
Community Leader
Community Leader

Did you pull down the notification shade on the phone and change the USB connection type from charging only to File Transfer?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Moto E4 Plus question
tikibar1
Community Leader
Community Leader
Re: Moto E4 Plus question
Ann154
Community Leader
Community Leader

Half ninja'd.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Moto E4 Plus question
jmsksu
Newbie

Thank you!! That worked! I didn't know I had to do that; on my old smartphone I just plugged it in & could see the files.

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