Moto Z Droid transfering pictures to computer

[ANDKHM38]

I am having trouble transferring pictures to my computer. When i open my phones internal memory and go to DCIM file it appears empty even though i see pictures on my phones camera. Any ideas?

[tikibar1]

Did you change the USB mode to File Transfer?

Move Pictures / Videos from Device - Moto Z Droid Edition / Force | Verizon Wireless

[ANDKHM38]

Yes, i did. But folders opens empty. When i check the phone pictures are there

[vzw_customer_support]

There's no doubt that transferring information from your phone is essential and we'd be happy to help you today. Let's go over a few additional details to make sure you can complete the transfer.

Just for clarification, what is the operating system of your computer? Does the device have the most recent software applied? I have included an alternative link for tips on how to transfer the phone content here http://vz.to/2gj3smi Please provide a few additional details and we will be ready to continue helping?

SteveR_VZW
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