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Need to get my info off my phone that completely died
DYLANAVRILLIAMEDISON

My phone completely died.  It cannot be turned on.  I just received the replacement one.  Is there any way to get my info (contacts, photos, documents, etc.) off my old phone?  They are not in the Cloud.

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Re: Need to get my info off my phone that completely died
LENNYEDGE
Specialist

sdcard or look at call history online to get numbers.

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Re: Need to get my info off my phone that completely died
vzw_customer_support
Customer Support

I understand the importance of ensuring your personal content is transferred to your new phone DYLANAVRILLIAMEDISON. I understand you did not back up your content to the Verizon Cloud. However, if you have an Android device, have you verified if your content was backed up via your Gmail account?



Thank You,

MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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