Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
No mobile data after update
Silverdolphin99
Enthusiast

After my phone automatically updated this morning i now have no mobile data. It shows its on but i cant do anything but call and text.  Cant use apps or the internet and its frusrating since we pay for the data to begin with

Labels (2)
0 Likes
1 Solution

Correct Answers
Re: No mobile data after update
Silverdolphin99
Enthusiast

I called Verizon directly and we changed network settings to allow data

roaming and then another network and it fixed it. I am now on LTE/cdma

network and it's great now. Try that otherwise I'd ssuggest calling

Verizon tech support. They walked me through it. Hope it helps you Smiley Happy

<https://community.verizonwireless.com>

A message from the Verizon Wireless Community

<https://community.verizonwireless.com>

<https://www.verizonwireless.com/wcms/consumer/explore.html>

<http://www.verizonwireless.com/wcms/consumer/shop.html>

<http://www.verizonwireless.com/b2c/myverizonlp/>

<http://www.verizonwireless.com/support/>

No mobile data after update created by Gallowayj03

<https://community.verizonwireless.com/people/Gallowayj03> in LG G3 - View

the full discussion

<https://community.verizonwireless.com/message/1403420#1403420>

View solution in original post

0 Likes
Re: No mobile data after update
vzw_customer_support
Customer Support

@Silverdolphin99

Software updates are intended to provide customers a better wireless experience, not worse. I would love to assist in restoring your data connection on your LG G3 device.

Before we begin, please tell me exactly what happens or what error messages you get when you try to use applications or surf the web. Does your device display a 4G/LTE signal or are you connected to WiFi? Please let me know so that I can further assist.

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: No mobile data after update
Silverdolphin99
Enthusiast

It just says im not connected to mobile data or wifi . .   when i turn off my wifi it should have mobile data but i dont.  It has 4glte up there but its greyed out . .   i have full service but qhen i look at my "about phone section" it shows under mobile data state that its disconnected.  How did it get disconnected and how do i reconnect it

0 Likes
Re: No mobile data after update
vzw_customer_support
Customer Support

We’ll get you the answers that you need Silverdolphin99. When did this start happening? Is with all sites that you are trying to access?


ErinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: No mobile data after update
Silverdolphin99
Enthusiast

It started rite after the marshmallow update. I used my wifi for the

update and then my data was gone

On Feb 19, 2016 15:24, "Verizon Wireless Customer Support" <

0 Likes
Re: No mobile data after update
vzw_customer_support
Customer Support

I apologize that you are having issues with your data after the software update, Silverdolphin99. Lets try using the Software Repair Assistant on your device to see if we can get you back up and running. Here is how: http://vz.to/1WwOo2Z Keep us posted please


AllisonC_VZW
Follow us on TWITTER @VZWSupport


If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: No mobile data after update
Gallowayj03
Enthusiast

did u ever find out what caused this problem?? I am having the same problem and haven't been able to figure out how to fix it.  i have factory reset my phone as Verizon instructed but still no data connection unless i'm connected to WiFi

thanks Jessica

0 Likes
Re: No mobile data after update
Silverdolphin99
Enthusiast

I called Verizon directly and we changed network settings to allow data

roaming and then another network and it fixed it. I am now on LTE/cdma

network and it's great now. Try that otherwise I'd ssuggest calling

Verizon tech support. They walked me through it. Hope it helps you Smiley Happy

<https://community.verizonwireless.com>

A message from the Verizon Wireless Community

<https://community.verizonwireless.com>

<https://www.verizonwireless.com/wcms/consumer/explore.html>

<http://www.verizonwireless.com/wcms/consumer/shop.html>

<http://www.verizonwireless.com/b2c/myverizonlp/>

<http://www.verizonwireless.com/support/>

No mobile data after update created by Gallowayj03

<https://community.verizonwireless.com/people/Gallowayj03> in LG G3 - View

the full discussion

<https://community.verizonwireless.com/message/1403420#1403420>

0 Likes
Re: No mobile data after update
Gallowayj03
Enthusiast

thank you so much that helped alot it is now working thanks!!

0 Likes
Re: No mobile data after update
Silverdolphin99
Enthusiast

Glad it helped. Its frustrating when u can't use your phone

0 Likes