Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. Online only. With Select 5G Unlimited plans. Buy now
end of navigation menu
Nokia 7.1 Does Not Make Calls or Texts
Enthusiast - Level 1

I have been using a Nokia 7.1 for past couple weeks.  I was using the phone without issue (roughly half a month) on Verizon until today.  I recently had a software update for some security patch for Android 10, making the following in my Android about section of the System settings:

Andriod Version:

Android security patch level:
June 1, 2020

Google Play System Update

Baseband version

Kernel version
4.4.192-perf+#2 Fri Jun 12 00:21:18 CST 2020

Build Number:


I found that I can no longer make calls or receive text messages.  Data still works, as does MMS messages.

I tried my sim card in my previous phones:

  • Google Pixel XL: Can successfully make calls/texts and use data/MMS
  • Nokia Lumia Icon: Can not make calls, but can send/receive texts and data

So I'm not entirely sure if the phone is at fault, or if it's something with Verizon.

I'm presently using my Lumia Icon as my main phone, as my Google Pixel has a battery issue.

Tags (2)
Re: Nokia 7.1 Does Not Make Calls or Texts
Enthusiast - Level 1

I found a solution to my problem, being that it was something I thought I had done indirectly.


After using the built in Android setting to reset all the network settings (via the search), followed by restarting the phone, I could finally make calls/text

Re: Nokia 7.1 Does Not Make Calls or Texts
Customer Service Rep



I am glad to hear that the issue appears to be resolved. Please let us know if we can provide  assistance with any other concerns!