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OK Google no longer works from a locked screen
Wmsburgblu
Newbie
‎03-13-2016 06:36 PM

Since I received the Marshmallow update, "Okay Google" doesn't work from a locked screen on my new Droid Turbo 2.  HELP!

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Re: OK Google no longer works from a locked screen
vzw_customer_support
Customer Service Rep
‎03-13-2016 07:03 PM

Wmsburgblu, we understand your concern. Have you updated your Google App?

Under your settings for the App please go to Voice > Ok Google detection. Please make sure the check box next to "from Google app" is checked. Also, please check to see if the check box next to from any screen or always on are checked.


EstebanP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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