Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
People can't hear me
BRIKIN77
Enthusiast

I have a Samsung J3 Eclipse and people can not hear me when I call them or they call me.  I am able to listen to music fine.  I have tried the speakerphone also and they still can not hear me.  When I talk into my phone it kind of echoes.  The person on the other phone does not hear anything at all just silence.  I have tried turning off the HD calling feature, restarting the phone, powering down the phone and resetting the settings and it still does not work.  Any thoughts?  I am thinking maybe the microphone went bad?  Any input would be appreciated.  Thanks.

Labels (1)
Tags (1)
Re: People can't hear me
boringusername

how long have you had it? It's not exactly high end so it possible it's just going bad. It seems Samsung either makes super expensive high end stuff or low end junk. No mid tier stuff with decent build quality.

Re: People can't hear me
vzw_customer_support
Customer Support

BRIKIN77,

It is never good to hear you are having issues with your device. Let's work together to get to the bottom of this. When did this start? Are there any issues if using a Bluetooth device? Any new apps or updates around when this started? Does this happen with all calls or just certain contacts? Have you tried the device in Safe Mode? https://www.verizonwireless.com/support/knowledge-base-212191/

DerekR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes