Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Phone keeps crashing on startup
mekydro
Newbie

My ASUS Zenfone V is currently having the most annoying problem. Being plugged in, it starts up like normal. But without, it will startup, but when it turns to the normal screen, it crashes, showing me the battery charging icon and turning off. I tried using the fastboot menu, didn't work. 

 

I believe since I was on a road trip, using a non-native charger constantly affected it.

0 Likes
Re: Phone keeps crashing on startup
vzw_customer_support
Customer Support

mekydro, having issues with a device is always annoying. Help is here as you deserve a device that works properly all the time. Thank you so much for the details you have provided thus far as it does help. So sorry to ask but does your device have any physical or liquid damage? Since it is believed that the non-native charger has caused this, are you now using the charger that came with the phone or are you still using the non-native charger? Lastly, when you tried the fastboot menu, which option did you choose to attempt to fix the device? 

 

NatashaR_VZW

0 Likes