Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Phone setup
Cryog
Newbie

Earlier this year, my wife found a LG Harmony phone (we think someone dropped it while going through our backyard ... a little unsettling).  When I turned it on, it was at the Language selection screen, so I figured it wasn't set up yet.  I turned it off thinking I can give it to our son.  I am now planning to give it to him soon, so I decided to set it up for him.

Problem is, after I go through the setup screens (select Language, skip SIM Card (phone doesn't have one) connect to our Wi-Fi & select "Set up as new") I get a screen asking to "Verify the Google Account".  So obviously, the phone WAS previously used by someone else.

My question is: Can I bypass the Google Account screen to set the phone up for my son?

Labels (1)
0 Likes
Re: Phone setup
Tigerstep
Specialist

How about you get your son a phone that isn't stolen?

0 Likes
Re: Phone setup
Cryog
Newbie

😄 😄 😄
How about being helpful.

0 Likes
Re: Phone setup
vzw_customer_support
Customer Support

Cryog, the Google account screen is there as an anti-theft mechanism. The only way to bypass the screen is the original owner enter their Google account information.

 

TionnaB_VZW

0 Likes