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Problem with sending text
Darlenetucker
Newbie
‎04-16-2016 07:48 AM

So my mom is suddenly unable to receive texts from me.I can send and receive from everyone else.and she can too.but for some reason I get her text but she's not getting mine,thus has been going on a few weeks. she's had her phone and service checked out and swears up and down its me. BTW she has straight talk

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Re: Problem with sending text
vzw_customer_support
Customer Service Rep
‎04-16-2016 08:03 AM

Darlenetucker,


Staying in touch with family is a must.  Let's work together to ensure those messages are flowing as they should.  What message app do you use?  Also, are you connected to Wi-Fi or our network when sending and receiving messages?


EmmaM_VZW
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Re: Problem with sending text
Darlenetucker
Newbie
‎04-16-2016 08:39 AM

It is,just the basic default message app that came on my galaxy. Doesn't

have to be connected to wifi to work

On Apr 16, 2016 10:03 AM, "Verizon Wireless Customer Support" <

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Re: Problem with sending text
Ann154
Community Leader
Community Leader
‎04-16-2016 11:02 AM

Is it the red messaging icon Verizon Messages - Android Apps on Google Play or a different application?

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Re: Problem with sending text
Darlenetucker
Newbie
‎04-16-2016 11:16 AM

Verizon messages

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Re: Problem with sending text
Ann154
Community Leader
Community Leader
‎04-16-2016 11:21 AM

Try disabling the Verizon Messages application and using the true default text message application called Messaging from Samsung.

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Re: Problem with sending text
vzw_customer_support
Customer Service Rep
‎04-18-2016 08:43 AM

Thank you so much for those wonderful details, Darlentucker. I'm pretty confident that we'll be able to get you back up and running with no issues. Are you able to call your mother without any issues? Does it show that the message that you try to send her goes through? Or do you end up getting an error? Please keep us posted.


KevinR_VZW
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Re: Problem with sending text
Darlenetucker
Newbie
‎04-18-2016 09:52 AM

I can call her no problem but also says her message has been delivered but

she doesn't ever receive it

On Apr 18, 2016 10:44 AM, "Verizon Wireless Customer Support" <

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Re: Problem with sending text
vzw_customer_support
Customer Service Rep
‎04-20-2016 10:02 AM

Darlenetucker, we don't want this to be an ongoing problem. Let's make sure that this isn't a memory capacity issue. Try deleting all unwanted text messages, power your device off/on and try to send her a text message again.





LasinaH_VZW
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