Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. Online only. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
S4 Error Code:963 when attempting to update Apps
ShawnRitt
Enthusiast - Level 1
‎03-22-2016 01:55 PM

What does this mean. The app update downloads but during installation "[app]" can't be updated....trouibleshooting (error code 963)

Labels (1)
Labels
Reply
7 Replies
Correct answers are available for this post.
Re: S4 Error Code:963 when attempting to update Apps
Ann154
Super User
Super User
‎03-22-2016 02:03 PM

Does trying to update a second time work?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Reply
Correct answers are available for this post.
Re: S4 Error Code:963 when attempting to update Apps
ronc13
Enthusiast - Level 2
‎03-22-2016 06:33 PM

I got it too.

0 Likes
Reply
Correct answers are available for this post.
Re: S4 Error Code:963 when attempting to update Apps
ronc13
Enthusiast - Level 2
‎03-22-2016 06:34 PM

I tried about 10 to 15 times.

Reply
Correct answers are available for this post.
Re: S4 Error Code:963 when attempting to update Apps
vzw_customer_support
Customer Service Rep
‎03-24-2016 02:37 PM

ShawnrRitt, that is a strange message that you are receiving. Let figure this out. Is it all apps or a specific app that will not update? When did this problem start?
AlbertoR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Reply
Correct answers are available for this post.
Re: S4 Error Code:963 when attempting to update Apps
lynnwlsn
Enthusiast - Level 1
‎03-24-2016 03:57 PM

I'm having the same problems

0 Likes
Reply
Correct answers are available for this post.
Re: S4 Error Code:963 when attempting to update Apps
ronc13
Enthusiast - Level 2
‎03-24-2016 05:03 PM

It was not on all of them.

On Mar 24, 2016 5:37 PM, "Verizon Wireless Customer Support" <

0 Likes
Reply
Correct answers are available for this post.
Re: S4 Error Code:963 when attempting to update Apps
vzw_customer_support
Customer Service Rep
‎03-24-2016 06:43 PM

I’m sorry to hear that you keep getting that strange error too. Let’s make sure your applications get updated successfully, ronc13. Is this happening to a specific application? Are you connected to mobile data or WiFi? Please share details.


AnthonyC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Reply