SIM removal tool

[HEATHERBAKER]

I got a replament phone in mail, and it did not include a SIM removal tool....

Is there anything I can use, or do I have to go into a verizon store?

thank you.

[Ann154]

For which phone? You can try to paperclip as well.

[HEATHERBAKER]

yes, didn't work.

[Ann154]

And which phone was this for?

[HEATHERBAKER]

DROID DNA by HTC.

[japetty]

Either go to a VZW corporate store and have them change the SIM for you or call and have VZW send you a new SIM. Never seen a SIM that difficult to remove.

[vzw_customer_support]

HeatherBaker, we'll make sure that you can use your replacement. I've been able to use push pins previously to open the SIM card tray. You'll just need something like a pin or safety pin.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

[vzw_customer_support]

Oh no! Thanks for trying Did you have the opportunity to try a push pin yet?

TamaraH_VZW
Follow us on Twitter @VZWSupport

[demmo86rt]

You do realize it was only 45 min since the last rep suggested that, right?

[bob9556]

why would you not include a tool? That seems mega strange to me. Your instruction to activate the phone you get with the online store says to transfer  the card from one phone to another. Why do i have to find a safety pin or whatever or take it to a store to have them do it. Would it have been better to just buy it at the store then they could have done that and i would not have to try and find a store that is open during covid or stand in line outside the store once i found one? Why are you making me jury rig something instead of just including the little cheep tool?