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Smart Family
kcb1
Newbie
‎04-15-2019 05:34 AM

Lately, my arrival and departure alerts from the Smart Family app is not working.  I can still see where my child is at any given time when using the app, but the alerts I have set up, have been sporadic.  I have the alerts set up, notifications and sound are not blocked.  Has there been an outage on this in the last couple of weeks?

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Re: Smart Family
vzw_customer_support
Customer Service Rep
‎04-17-2019 05:45 AM

Hey there kcb1,

Thank you for messaging us here today. I know how important it is to be able to have the notifications on your Smart Family app. You've come to the right place for assistance. Let's dig a little deeper, when was the last time the app has been updated? What is the make and model of the phone that the app is on? When did you notice that the notifications were no longer working (was it after a software update)? 

 

 

 

 

JenniferL_VZW

If my response answered your question, please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

 

 

 

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