Stratosphere FF1 update

[cdepalma]

Was prompted by my phone Friday that there an update for my phone.  So I let it run.  Since then I have lost my USB connection capability. When I plug-in my cord or connect through the settings, I get:

“Sorry…Process com.android.setting stopped unexpectedly. Try again”

The only way I can download/upload between is to remove my SD card and load it directly to my computer. If anybody has the same or any other problems, please post.

Hey VZW... how about a solution!!!???

[Eltigro]

My son's Stratosphere is having the same problem with connectivity, also the phone won't charge sometimes when plugged in. Most of the time it shows it's charging even when it isn't plugged in. We can't figure out any other problems because it won't stay on long enough to notice anything.

I have 2 other Stratospheres I will not be updating!

[wkjohnson]

Basically the same for me after the latest update.  I have not had any problems forcing a stop by hitting OK on the message.

More stuff acts differently after the update, i.e., the screen dims but never blanks out like it did before. Is this supposed to happen?

Firmware is 2.3.6, kernel is 2.6.35.7-FF1, build number SCH-I405,FF1.

[Scoobdad]

I'm having the exact same problem with my Stratosphere ( settings force closes when trying to access usb settings). How about some help, Verizon??

[TheBamaFan]

Ditto.  Same problem.  Every time I connect my USB cable for charging it gives the same error "...process com.android.settings stopped unexpectedly...".  It didn't seem like a problem at first because it was still charging the phone, but yesterday I wanted to use the "mass storage" functionality.  I then tried accessing the USB settings through the Settings Menu with a similar outcome.  It either gives the error or just reverts to the home screen.  As everybody else said this started after I updated my firmware.  We need a fix, please!!

Model - SCH-I405

Firmware - 2.3.6

Kernel - 2.6.35.7-FF1

[ChaunceyM_VZW · Accepted solution]

Hello community members! What an interesting situation you all have going on after the update. Often times after a software update is completed a factory reset becomes necessary. I know completing this step can be a bit painful, but it resolves so many minor problems that pop up after the update. Please select the link for instructions: http://tinyurl.com/cnw949x

Let me know if this resolves your USB problems. Have a great day.

ChaunceyM_VZWSupport

Follow us on twitter @VZWSupport

[Dave-in-Decatur]

I'm still awaiting this update, and kind of mentally gathering information about potential problems. This one seems fairly widespread. Has anyone tried doing the factory reset after the update? Does it fix the USB issue?

[DeJuanNOnley]

Found a temporary "fix" to the USB issue here: https://community.verizonwireless.com/thread/781331

By following these steps, you can at least connect the phone to your computer via USB to do a backup before doing the factory wipe:

1. With phone unplugged, go into Settings->Applications->Development and enable USB debugging
2. Plug into USB
3. Settings->USB Settings
4. "OK" when prompted to turn off USB debugging
5. At this point you will get the error message, but the option to connect to PC should be on the screen after you close the error

As soon as my backup is complete I will be doing the factory wipe and will let you all know if that fixed the problem.

[DeJuanNOnley]

The factory reset worked and I was able to restore everything within minutes. FYI: it appears that this error may be caused by the updated options that come with this firmware update. Prior to the update, when plugging into USB, the "Charging Only" option didn't appear (you would just hit "Cancel" to enter that mode). Considering the number of people who had this issue, obviously some more testing should have been done. But the fix is fairly easy.

[Dave-in-Decatur]

Thanks for this encouraging and helpful report! I'm still waiting for the OTA, but in preparation I've done some backups, just in case (photos, shopping software data, etc.). At least I feel that if I get the USB problem I'll know what to do!

BTW, DeJuanNOnley: coolest screen name I ever saw!