System Update 9/22/18 - LG G6 stalled

[JBA3]

LG G6. During system update that rolled out this morning, my phone got hung up. It's stuck on a screen showing the Verizon logo and 4 sequencing dots. Advice?

[bearone21]

are you using wi-fi??

[JBA3]

Yes. It's on wi-fi and was plugged in. I've unplugged it now so but the battery charge should still be high.

[bearone21]

re-boot & re-try

[JBA3]

Thanks, I thought that might be necessary. Unfortunately it's not responsive to the power button.

[JBA3 · Accepted solution]

Called Verizon. They counselled to do a simulated battery removal (Power button + volume down). That rebooted it successfully and then it completed the update - so all is good now.

[vzw_customer_support]

JBA3,

I'm happy to hear you were able to reach our customer support team by phone and everything is resolved now. We're always here to help resolve any concerns you have. Do you have any additional questions or concerns I can assist you with?

Juan_VZW
Follow us on TWITTER @VZWSupport
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