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Tablet not working since last update:

Ever since I was sent an update to download on my Verizon Ellipsis  tablet, it's extremely slow, freezes constantly, screen goes back, and to be completely honest, barely useable. It was fine before, and I am very frustrated. Please help me fix it, reverse the update or whatever, but it's not worth using right now.

Thanks, Mdgayle

Labels (1)
Re: Tablet not working since last update:
Super User
Super User

You can't reverse an update.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Tablet not working since last update:
Customer Service Rep

We want your tablet to work flawlessly, Mgayle1973. How much storage do you have remaining on your tablet? Do you have any applications that are running in the background? Try running the device in Safe Mode. With the device powered on, press and hold the Power button (located on the upper-right edge) until the Tablet options prompt appears then release. Touch and hold Power off until "Reboot to safe mode" appears then tap OK. With Safe Mode enabled, test device and app functionality. If the previous issue fails to occur, the cause has been isolated to a third-party app and all recently installed or updated apps should be uninstalled. Power cycle device to disable Safe Mode then reinstall and test each app one at a time to identify which app is causing the problem. Keep us posted of any changes.

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