Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Unable to connect to wifi extender
ROSSBOBB
Member

My husbands smartphone won't connect to our wifi extender. All other devices connect but his phone keeps saying "wifi connection failure". It connects then disconnects. I've reset both the extender and the phone. What else should i do?

Labels (1)
0 Likes
Re: Unable to connect to wifi extender
Ann154
Community Leader
Community Leader

When you say wifi extender are you referring to a device used to expand the range of your home wifi system beyond the main router and allows your device to connect to the Internet through your landline internet service?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Unable to connect to wifi extender
ROSSBOBB
Member

Yes

Sent from my iPhone

0 Likes
Re: Unable to connect to wifi extender
vzw_customer_support
Customer Support

ROSSBOBB, we know how important it is to have a phone that can stay connected to Wi-Fi. We definitely want to help you with that phone. What model phone is this happening with? Does it have the same connect/disconnect issue with other Wi-Fi services?


StevenG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Unable to connect to wifi extender
kathy65793
Sr. Member

What type of phone is it?

0 Likes
Re: Unable to connect to wifi extender
ROSSBOBB
Member

It's a Kyocera Brigadier.

0 Likes