VZ Media Album Disappeared

[j3ec9oto]

Yesterday, my VZ Media album disappeared from the Gallery.   Where did it go and how do I retrieve it?   When I get a text message with a photo, and I want to save it, it goes to the VZ Media album.   That is the only place it saves the attached photo.   So without the VZ media folder I cannot save attached photos using Messenger +.   I will have to use the google message app instead.

[Doggo]

Check your default downloads folder.

[vzw_customer_support]

Hello, j3ec9oto and we'll help get you back into the VZ Media Album. What make and model phone do you have?

AlanS_VZW

[j3ec9oto · Accepted solution]

LG G5

[j3ec9oto]

There was some kind of system update or system change and then poof... doesnt work anymore.  Typical... something changes with no notice and then non-functional.   Verizon drives me nuts...

[j3ec9oto]

not there

[anniedog34]

I found my answer to findind VZmedia pictures:  1 - connecting my phone to my windows laptop with USB,  2 - my Galaxy phone appeared under "This PC" , 3- Select and click on phone icon or listing, 4 - Click on Internal storage, 5- click on Downloads, 6- click on "Invalid", 7 - Find your pictures.