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VZW S/W Upgrade Assistant not restoring backup (LG V10)

Help! Just now I had my LG V10 connected to a MacBook Air and go through repair assistant via VZW Software Upgrade Assistant, but my files never got restored to my phone.

I selected the backup option for all my files, and the software took some time to back up (about 1hr) before it reset the phone. The phone was successfully reset to its factory mode (cleared all data), and the software noted on its status that it was restoring data back into the phone. However none the files made their way back to the V10. I would love to have my pictures back, at the least - please advise...!

Here are the specs of the two devices:

MacBook Air. OSX El Capitan 10.11

LG V10. Android ver. 6.0.  S/S ver. VS99022A

Labels (1)
Re: VZW S/W Upgrade Assistant not restoring backup (LG V10)

I didn't think that you could use the Software Upgrade Assistant (or whatever it is called) with Mac. I have never been able to.

Re: VZW S/W Upgrade Assistant not restoring backup (LG V10)
Customer Support

Eviltwin0814, Let's get those pictures back to your phone. To better understand the situation, why were you needing to use the Software Upgrade Assistant? Have you backed up your phone with the Verizon Cloud? Were you given any restore options as your phone was being reactivated?

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