I mistakenly left my phone on the hood of my car a drove off. I saw the phone fly off and land in the road. It was hit by a car behind me. The phone is useless. I went into a Verizon store, and they informed me that I had to go thru the insurance claim with Asurion. I had the broken phone in my hand. Asurion wants me to fill out an affidavit and wait more than a day, to get approval for them to send me a new phone (if they approve it). This is total garbage. I should be able to walk into Verizon with the broken phone, fill out the form in the store, and walk out with my new phone. I pay a premium to subscribe with Verizon, and to pay for the insurance. I pay Verizon, not Asurion. I am furious at this being what they consider customer service. I am traveling and now have no contact or connection capability for at least 2 more days. Verizon has lost sight of the customer service ethos. I'm been a customer for over 20 years. Moving on at the end of this contract. Done with these clowns. And to boot, Asurion tried to sell me coverage for a home computer... I wouldn't buy a plugged nickel from this company. Oh, and they didn't ask for a photo of the damaged phone. Crazy.