I have a LG K20V. I am signed up for name caller ID. It works. However when I open the Verizon Caller Name ID app, I can choose any option except 'Profile'. When I select 'Profile' the app just hangs. It displays the little 'busy' icon, whatever, try moving balls on a line or something, but it will not do anything. It will not time out, it will not let me back out, or close the app, it just hangs. I can press home and go to the home screen, but if I go back to the app, it is still there displaying the 'busy' icon. How can I fix this?