Verizon Cloud is moving my Contacts to TRASH
bsebbert52
Newbie

My old phone recently died. I bought a new phone and restored my Contacts through Verizon Cloud. Now --- every few days --- the Cloud automatically puts all my Contacts in the TRASH. I then have to restore them into my Contacts. My new phone is a Moto G Power with Android 10. How can I stop this from happening???  Any help would be greatly appreciated.

0 Likes
Re: Verizon Cloud is moving my Contacts to TRASH
vzw_customer_support
Customer Service Rep

Hi, there! Thank you for the message. It's certainly odd that this is happening. Is your device software up to date?

0 Likes
Re: Verizon Cloud is moving my Contacts to TRASH
Tigerstep
Specialist - Level 3

Stop using VZ Cloud for starters. No one should be relying on carrier cloud. You have an Android phone, you should be using your contacts via your Google account / Google Drive.