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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Verizon Cloud is moving my Contacts to TRASH

My old phone recently died. I bought a new phone and restored my Contacts through Verizon Cloud. Now --- every few days --- the Cloud automatically puts all my Contacts in the TRASH. I then have to restore them into my Contacts. My new phone is a Moto G Power with Android 10. How can I stop this from happening???  Any help would be greatly appreciated.

Re: Verizon Cloud is moving my Contacts to TRASH
Customer Support

Hi, there! Thank you for the message. It's certainly odd that this is happening. Is your device software up to date?

Re: Verizon Cloud is moving my Contacts to TRASH
Sr. Member

Stop using VZ Cloud for starters. No one should be relying on carrier cloud. You have an Android phone, you should be using your contacts via your Google account / Google Drive.