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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Video text

Whenever I'm sent a video message it comes as a single picture and a separate voice clip is this a setting issue?

Re: Video text
Customer Support

We want to ensure your video messages are sending properly, Bluiz. Let's take a closer look into this. What is the make and model of your phone? When did this issue start? What message app is in use on the phone?