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What does error code 9999 on Visual Voice Mail mean?
Jarlath
Newbie
‎10-25-2016 11:21 AM

I rarely use this, but I went into recently and received an error code 9999.  I closed the message box, and it kept popping up.  It said to call 800-922-0204.  But, when I checked that number, some people said it is a phishing scam.  So, I deactivated visual voice mail for now.   Oh, it was also sucking up my battery and using data that I never used.

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Re: What does error code 9999 on Visual Voice Mail mean?
Ann154
Community Leader
Community Leader
‎10-25-2016 12:10 PM

The Verizon Wireless Customer Service number is 1-800-922-0204 so it is a legitimate number.

Which phone model do you have? Some of the older phones had the visual voicemail deactivated and changed to the basic non-visual voicemail.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: What does error code 9999 on Visual Voice Mail mean?
Ann154
Community Leader
Community Leader
‎10-25-2016 12:10 PM

The Verizon Wireless Customer Service number is 1-800-922-0204 so it is a legitimate number.

Which phone model do you have? Some of the older phones had the visual voicemail deactivated and changed to the basic non-visual voicemail.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: What does error code 9999 on Visual Voice Mail mean?
Jarlath
Newbie
‎10-25-2016 01:10 PM

Motorola Droid Turbo using the Android 5.1 OS.  This phone was purchased a little less than 2 years ago.

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