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What is Google Play Music error 38 and how do I stop it?
eyeh8_2w8
Newbie

After updating my Verizon HTC One M8 to Lollipop update on 3/4 , I now get an error 38 trying to play anything in Google Play Music & TV (streaming or download).

I've done the clear application cache, data, deleted all downloads, restarted the phone etc. but the problem persists. I did notice this in the Android support forums.

Anyone else with this problem? Any solutions ? I have a lot of $$ invested in movies and TV shows.

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Correct answers
Re: Getting Error 38 with Google Play Music
ojw28
Enthusiast

This issue was caused by the HTC M8 Lollipop upgrade.

- You can contact HTC support, who can walk you through applying a fix:

http://www.htc.com/us/contact/phone/

- There are written instructions for applying a fix here:

http://www.htc.com/us/support/rom_m8.html

View solution in original post

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Re: Getting Error 38 with Google Play Music
vzw_customer_support
Customer Support

Updates are supposed to make your phone better eyeh8_2w8! And you should certainly get what you've invested in! When did you update to Lollipop? It can take a few days for the phone to normalize. However, it could also be that some of the apps are no longer compatible with the new software. Please try running phone in Safe Mode for 24 hours, use as normal during this time, and see if this clears up. http://vz.to/1FA8r8l If it improves, it's likely to be an app causing this to happen. Please keep us posted.

Thank you,
VanessaS_VZW

Follow us on Twitter @VZWSupport

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Re: Getting Error 38 with Google Play Music
Snn5
Legend

Did you delete the updates along with cache and data?  Try disabling and re-enabling the whole suite of Play apps and Google Play Services?

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Re: Getting Error 38 with Google Play Music
eyeh8_2w8
Newbie

There was an update to the app this morning bringing it to V 3.6.16 (on 3/16/15).  All seems to work fine again now.



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Re: Getting Error 38 with Google Play Music
ojw28
Enthusiast

This issue was caused by the HTC M8 Lollipop upgrade.

- You can contact HTC support, who can walk you through applying a fix:

http://www.htc.com/us/contact/phone/

- There are written instructions for applying a fix here:

http://www.htc.com/us/support/rom_m8.html

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