What should I do if my device doesn't recognize my SIM card?

[Dopey1963]

My new phone doesn't recognize my SIM card.

[Snn5 · Accepted solution]

Get a new free one from a Corp store. New phone new SIM.

[Anonymous]

I went to the Verizon store (at the recommendation of the Verizon on line trouble shooting "agent") and had the Verizon clerk install a new SIM card.  Still got the same message - "not a verizon SIM card"  Verizon sent me a replacement phone (TCL).  I put the new SIM card into the "certified like new" TCL 30 phone.  SAME ERROR MESSAGE !!!  now what?

[kh-taylarie]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

[vzw_customer_support]

I'm so sorry to learn about the message you're getting in your TCL device. I would like to take a closer look into this for you, so I will also send you a Private Note. 

-Jordan

[vzw_customer_support]

Thank you for meeting me here! To confirm receipt of this message, please send a reply with your first and last name. Thank you again! 

-Jordan