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What should I do if my device doesn't recognize my SIM card?
Dopey1963
Newbie

My new phone doesn't recognize my SIM card.

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Re: SIM Card
Snn5
Legend

Get a new free one from a Corp store. New phone new SIM.

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Re: SIM Card
Snn5
Legend

Get a new free one from a Corp store. New phone new SIM.

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Re: SIM Card
Anonymous
Not applicable

I went to the Verizon store (at the recommendation of the Verizon on line trouble shooting "agent") and had the Verizon clerk install a new SIM card.  Still got the same message - "not a verizon SIM card"  Verizon sent me a replacement phone (TCL).  I put the new SIM card into the "certified like new" TCL 30 phone.  SAME ERROR MESSAGE !!!  now what?

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Re: SIM Card
kh-taylarie
Khoros Partner
Khoros Partner

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Re: SIM Card
vzw_customer_support
Customer Support

I'm so sorry to learn about the message you're getting in your TCL device. I would like to take a closer look into this for you, so I will also send you a Private Note. 

-Jordan

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Re: SIM Card
vzw_customer_support
Customer Support

Thank you for meeting me here! To confirm receipt of this message, please send a reply with your first and last name. Thank you again! 

-Jordan

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