Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Why am I receiving duplicate text messages on my Samsung Galaxy Note 4?
WDCookie
Newbie

I too am having this issue.  Mine is a Samsung Galaxy Note 4.   The first duplicate text was at 9:12pm on Monday, April 4.   Every text I receive from a single individual comes as duplicate.   My group texts that come in are fine and only deliver once.    I have read several other people's answers and tried each one and it is still happening.  I have no other messaging apps on my phone except the Verizon messaging app, I have cleared the cache for that.  I have uninstalled it and restarted.  Still happening.   What can i do try now?

Labels (1)
0 Likes
Re: Why am I receiving duplicate text messages on my Samsung Galaxy Note 4?
vzw_customer_support
Customer Support

WDCookie, we appreciate your efforts thus far. We're stepping in to help. Did you recently update the software on your device?  Let's make sure that this isn't a memory capacity issue. Try deleting all unwanted text messages on your phone. Next, power your phone off/on to sot reset it.




LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Why am I receiving duplicate text messages on my Samsung Galaxy Note 4?
WDCookie
Newbie

Last system update was Feb 2016.

On Apr 11, 2016 8:48 AM, "Verizon Wireless Customer Support" <

0 Likes
Re: Why am I receiving duplicate text messages on my Samsung Galaxy Note 4?
WDCookie
Newbie

I deleted messages after checking my storage. That shouldn't be it.

Restarted. Still duplicate messages.

On Apr 11, 2016 8:48 AM, "Verizon Wireless Customer Support" <

0 Likes
Re: Why am I receiving duplicate text messages on my Samsung Galaxy Note 4?
a_gunslinger
Enthusiast

Me too.  But only from some services.  For example, I have a web form that sends text notifications to me when a form is completed (JotForm).  I get all responses twice.  JotForm went over all me settings and say it is all correct and not on their side, that it must be carrier.

0 Likes