Why can't I send MMS messages?

[anselhazen]

I can send regular texts just fine. Attaching a picture causes it to spin and fail to deliver.

Network services work fine. I get pop3 emails and Google Maps works.

[Ann154]

The MMS messages need a 4G or 3G cellular connection to send or receive unless you are using the Verizon Messages+ application. Do you have this when it fails?

[anselhazen]

Yes, when I tried to send earlier today while at work I had a solid 4G connection.

What does messages + offer me over other standard text apps?

[Ann154]

The ability to send MMS over wifi and sync with a tablet or computer.

You can also check with Verizon Customer Support at 1-800-922-0204 to verify that MMS isn't blocked on the line.

[anselhazen]

OK well I am at home, had a solid 4G link. Enabled messages + and set up a mms text.

No go. Text failed to send.

Any reason why mms is blocked by default on a brand new activation?

[Ann154]

Why didn't you say that in the first place? The port isn't complete if you ported in from another carrier. Call customer service and have them fix it.

[anselhazen]

I did not port from another carrier. This is a brand new fresh account.

CS did verify mms is not blocked. I was able to receive but not download the content of an mms text. But that is most likely because where I have to be to use a computer is not the best place to be with a cell phone.

They had me shut down and they updated my network. I live in the willy wags so I can test the changes better when I leave for work tomorrow. There is solid 4G all the time when I am working.

The reason for my concern though has been that all day today with a solid 4G I could not get an mms text to deliver.

[vzw_customer_support]

We being able to use all the functions of your phone is a must, anselhazen. We want to make sure you have a great experience with us and our service. Are you still having an issue sending or receiving MMS? Is your service a Post Paid service or Prepaid?

StevenG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[anselhazen]

MMS is a function that is still not working 100% and I don't understand why. I can be in an urban area and have a 4G link and 4 bars of service but an mms text will not go through. The other day at my house where service is spotty I was able to send one with a 1X link and 2 bars.

What I have done since the last time I worked with CS is this:

I read somewhere that there seems to be a link between the latest versions of hangouts and mms issues. So I uninstalled hangouts back to the original factory version. Force stopped it and disabled the app. Right after that is when I was able to send my first mms. Later I tried another and my phone said it dd not send. Yet the person I sent it to said they got it.

One thing is certain it seems, every time a CS rep "updates" my network settings it gets worse. I had much better reception for calls when I first activated the phone and hadn't had anyone update anything on the phone.

[anselhazen]

10/26/16 I turned my phone on this morning to find an mms message from two separate senders.

3 hours later in an area with good signal I can not attach a pic to a message and have it send. The phone says connected to Verizon and not roaming. 4g link is present. I have a screenshot of a solid connection showing.

Really beginning to think Verizon is a poor choice for my phone service.