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Why does my Droid Maxx 2 not announce caller ids?
Shippan177
Newbie

I recently upgraded to a Droid Maxx 2 and immediately learned that, unlike the original Droid Maxx, the caller's name is not announced.  Although the feature seemingly exists and, in fact, directions to activate the caller id announce feature is in the phone's manual, I could not get it to work.  After contacting Verizon Wireless, I was transferred to a Motorola representative.  Ultimately, a representative from neither company could assist.  The Motorola representative suggested downloading a 3rd-party talking caller id app instead.

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Re: Why does my Droid Maxx 2 not announce caller ids?
DigitalRules
Specialist

Doesn't work on the 2014 Moto x either. I think it is a limitation of Lollipop. It only seems to work with Kit-Kat.

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Re: Why does my Droid Maxx 2 not announce caller ids?
vzw_customer_support
Customer Support

Having your calls read out is important, Shippan177. Let's look into this more. Has your phone ever  had this as a feature? When speaking with the Motorola rep did they go through any steps with you? JasperM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why does my Droid Maxx 2 not announce caller ids?
Shippan177
Newbie

Based on the user manual and the settings provided on the phone, the phone does have the feature. It has never functioned since I first attempted to activate it within a few days of activating the phone. The Morotola representative simply led me through the steps provided in the user manual.

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Re: Why does my Droid Maxx 2 not announce caller ids?
Ann154
Super User
Super User

I thought the announcements of the caller ID's was a function in the original Moto App. After the update to Marshmallow or Lollipop, Motorola changed the functionality or removed some to shift the driving mode and other functions to the native behavior of the Android OS. The original functionality remained in the KitKat version of the Moto app.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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