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Why does the My Veizon Mobile App crash on startup?
Pokemaniac
Enthusiast

The My Verizon Mobile app crashes whenever I try to start it on my HTC One M8 running Android 6.0.  This persists even after clearing the apps data and wiping the phone's cache partition.

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Correct answers
Re: My Veizon Mobile App crashes on startup
Pokemaniac
Enthusiast

So, I did some backing up, and did a factory reset, and that fixed the issue.

I am, however, deeply disappointed that a factory reset was necessary.

View solution in original post

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Re: My Veizon Mobile App crashes on startup
vzw_customer_support
Customer Support

Pokemaniac,


The My Verizon Mobile application is definitely a great tool and certainly something we want you to have access to. We appreciate all the steps that you have tried thus far. If the device is backed up we can try resetting it completely to see if that will resolve the concern. See how here http://www.verizonwireless.com/support/knowledge-base-97468/. And see how to backup here http://www.verizonwireless.com/support/knowledge-base-78396/.


AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: My Veizon Mobile App crashes on startup
Pokemaniac
Enthusiast

I don't have enough space on Verizon Cloud to actually fully back up my phone.

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Re: My Veizon Mobile App crashes on startup
Pokemaniac
Enthusiast

So, I did some backing up, and did a factory reset, and that fixed the issue.

I am, however, deeply disappointed that a factory reset was necessary.

0 Likes