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Why is the Samsung Galaxy Note Pro 12.2 tablet not getting the Marshmallow 6.0 update?
SheltJ189
Member

I currently have the Galaxy Note Pro 12.2 and the last update was in Jan 2017 for Lollipop and I have not even received any Knox updates since then either. I do not see any reason why this tablet is not getting the Marshmallow update, when it can handle it if not even the Nougat update. I think this needs to be looked into. The Galaxy Note is a flagship for Samsung and MANY Android users. The Galaxy Note Pro was made to handle business and I use mine just for that. Do not give me some story of the age of the tablet as it was built to go the distance and needs to be recognized once again. Who do I have to get in contact with to make this happen?

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Re: Why is the Samsung Galaxy Note Pro 12.2 tablet not getting the Marshmallow 6.0 update?
Ann154
Community Leader
Community Leader

Contact Samsung directly to complain.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Why is the Samsung Galaxy Note Pro 12.2 tablet not getting the Marshmallow 6.0 update?
vzw_customer_support
Customer Support

SheltJ189, we want you to have the best device experience! http://vz.to/1Isp89s will be updated if new software becomes available.

 

TakendraW_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why is the Samsung Galaxy Note Pro 12.2 tablet not getting the Marshmallow 6.0 update?
bearone21
Leader

still on lollipop, i doubt if you'll see 6.0!!

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