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Windows 10 sync is greyed out
Heffy
Newbie

I can no longer sync my phone in windows 10 - sync buttons are greyed out- a few weeks ago I could sync music in windows media explorer with my android phone. Now I can not how do I fix this?

THX

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Re: Windows 10 sync is greyed out
LENNYEDGE
Specialist

reinstall your devices usb driver on pc. see what happens.

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Re: Windows 10 sync is greyed out
vzw_customer_support
Customer Support

Heffy


I connect my device to my computer all the time. Were you able to update your USB drivers as previously suggested? Are you able to still access your phone on the computer when it is plugged in?


ChristopherM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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