Won't download apps

[TexasJoe63]

Why can't I download new apps?  It will show downloading but never actually do anything.

[vzw_customer_support]

We certainly want to ensure that you're able to get your applications downloaded. How long has this been occurring? Are you using Wi-Fi or mobile data to download the apps?
YosefT_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[TexasJoe63]

I have tried it both methods with the same results.

[vzw_customer_support]

Jill, I know how important it is to be able to download applications to your phone. Let’s get you the help that you need. Are you receiving any error messages? Have you checked for the latest software update for your phone? Here are the steps to check the software: http://vz.to/1LU96cQ

RalphTT_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!