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android nougat update.
tgs
Newbie
‎04-01-2017 01:54 PM

android nougat update. now apps disappearing from home screen every time I restart phone

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Re: android nougat update.
kathy65793
Master - Level 1
‎04-01-2017 02:03 PM

Did you clear the cache partition after the update? If that didn't work you may have to backup the phone with kies or smart switch and do a full backup and then do the dreaded factory reset .

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Re: android nougat update.
tgs
Newbie
‎04-01-2017 02:40 PM

Didn't help.  Seems to be apps that are on the SD card that disappear.  Seen reports that this is a common problem.

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Re: android nougat update.
Ann154
Community Leader
Community Leader
‎04-01-2017 03:02 PM

Move the apps back to the internal memory space?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: android nougat update.
vzw_customer_support
Customer Service Rep
‎04-03-2017 01:57 PM

We want to keep your apps from disappearing, tgs. Which device do you have? Were you able to try Ann154's suggestion of moving the apps back to the phone's internal storage?

AndreaS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: android nougat update.
demmo86rt
Champion - Level 3
‎04-03-2017 09:58 PM

SD cards, in general are slower than the internal memory on the device if the launcher loads before the apps on the SD card do, they won't be seen in time to load onto your homescreen.

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