black screen won't open

[ffatate]

My Xperia has a black screen and I cannot get it to wake up even with the power button on the side.  Any suggestions?

[vzw_customer_support]

Lets ensure your device is running in top form! Does the device show effects of being on? Do you receive any notifications while the screen is out?
YosefT_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[ffatate]

I took the phone to my local Verizon store and they showed me how to force restart the phone by pushing the power button and volume down button at the same time. Thanks for trying to help

Tate and Mina Forbush