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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
forget my security patternwhat to do without losing data

changed pattern today and forgot it. so now i had tried too many time phone will lock and do factory reset. anyone know how solve this without losing data. thank you. sorry for my bad english

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Re: forget my security patternwhat to do without losing data
Customer Support

I'm sorry to hear you don't have your new pattern lock in order to unlock your device, funnyme. I can certainly understand a factory reset is not the preferred method to get back in your phone. What model device are you using? Are you seeing a prompt on your screen to unlock your device with any other method such as your Google account or backup PIN? If not, have you backed up your information with Verizon Cloud or another application in the past in case you do have to complete a factory reset? You can sign into My Verizon to check Verizon Cloud here: .




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